Refund Policy
Last updated 14 October 2026
We want you to stay because Artix works for you, not because you are locked in. This page explains when you can get your money back.
Free 14-day pilot
The pilot on AI agent plans is free. If you decide not to continue, you pay nothing and there is nothing to refund.
Monthly plans
You can cancel at any time. Your plan stays active until the end of the month you have paid for, and you will not be billed again. We do not refund part of a month.
Yearly plans
If you cancel within 14 days of a yearly payment, we refund it in full. After 14 days, yearly payments are not refundable, but your plan stays active until the end of the year you have paid for.
AI search plans and the free website redesign
AI search plans follow the same monthly and yearly rules above. The website redesign is included free with the plan, so it is never charged for separately. Once your redesigned website is launched, it is yours to keep.
Websites and other quoted projects
Payment terms are set out in your quote. Deposits cover work we have already started and are not refundable once work begins. If we cannot deliver what we agreed, we refund the part of the work we have not delivered.
Usage top-ups
Extra usage bought on top of your plan is not refundable once it has been used.
If we get it wrong
If we fail to provide something your plan includes and cannot fix it within a reasonable time after you tell us, we refund the fees for the affected period.
How to ask for a refund
Email hello@artixcreative.com with your business name and the reason. We reply within 5 business days. Approved refunds go back to your original payment method, usually within 5 to 10 business days.